Prolan
اردو

Privacy Policy

Prolan Pakistan (referred to as "we", "our" or "the website") respects your privacy. This policy explains what data we collect when you visit or place an order on our official website prolan-pakistan.com, how we use it, and how we protect it. By using the website, you agree to this policy.

What data we collect

We only collect the information needed to complete your order. When you fill out the order form on the website, we ask you for the following:

  • Your name
  • Your phone number (to confirm the order and arrange delivery)
  • Your delivery address (taken during the confirmation call)

We never ask for any bank or credit card details, because payment is made only through Cash on Delivery. In addition, routine technical information (such as your browser type and approximate location) may be stored automatically when you use the website.

How we use your data

We use the information you provide only for the following purposes:

  • Calling you to confirm your order
  • Delivering the product to your address
  • Responding to your questions or complaints
  • Improving our service

We never sell your data, nor do we share it with any third party for advertising purposes.

Who we share information with

To complete your order, we share limited information only with the following parties:

  • Call centre: Our team or an authorised call centre uses your name and phone number to confirm your order.
  • Delivery partner: The courier company is given your name, phone number and address so the parcel can be delivered.

These parties are bound to use your information only for delivery and order fulfilment.

Cookies

Our website uses cookies so the site works correctly and so we can understand how it performs. You can find more details in our Cookies Policy.

Keeping your information safe

We take reasonable security measures to protect your information from unauthorised access, use or disclosure. However, no method of transmission over the internet is one hundred percent secure.

Your rights

You have the right to know what information we hold about you, to have it corrected, or to request its deletion. Simply contact us and we will act on your request as quickly as possible.

Contact

For any privacy-related question, email us at [email protected]. For more contact details, see our Contact page.